Terms of Purchase and Refund Policy

Last Modified: November 9, 2026

Company Information

Air Support is a brand owned and operated by Stay Lethal Media LLC, a Texas limited liability company. These Terms of Purchase and Refund Policy apply to all purchases of Air Support, Air Strike, and any other service sold by Stay Lethal Media LLC through staylethalmedia.com, callairsupport.com, a payment link, an invoice, or a signed agreement.

For purposes of this policy, "Company," "we," "us," and "our" refer to Stay Lethal Media LLC, operating the Air Support brand. "You" and "client" mean the person or business that buys from us.

By paying for any of our services, you agree to this policy, our Terms of Use, and our Privacy Policy. Clients also sign an Air Support Client Agreement. If your signed client agreement conflicts with this policy, the client agreement controls.

1. What You Can Buy

• Air Support: a done-with-you content service. We install your content engine with you, calibrate it to your voice, and build your Story Bank. Each month you may submit up to 4 recordings. From each recording, the engine produces Content Pieces for your review, and after you approve them, we publish them to your connected platforms on the posting schedule we set together. You also receive a Daily Brief and a Weekly Scoreboard. Air Support has a one-time setup fee plus a monthly or annual service fee.
• Air Strike: 14-Day Content Blitz: you provide 2 existing videos. We turn them into content and publish it to your connected platforms on the posting schedule we set together, over a 14-day period. Air Strike is a one-time fee.

2. Pricing and Payment

Prices are in U.S. dollars and are shown on your payment page, invoice, or client agreement. Payments are processed by Stripe, by card or bank transfer (ACH). You authorize us and Stripe to charge your payment method for all amounts due, including recurring fees and any applicable taxes.

• Air Support, monthly: your setup fee and first month's fee are charged when you sign up. Your monthly fee then renews on the same date each month.
• Air Support, annual: your setup fee and first year's fee are charged when you sign up. Your annual fee then renews every 12 months.
• Air Strike: the full fee is charged when you sign up.

You are responsible for keeping your payment information current.

Founding Rate

If you buy at a founding rate, your monthly or annual rate stays locked for as long as your service stays active. If you cancel and later return, current pricing applies.

3. What Is Included and What You Provide

Included in your fee: all software, AI, hosting, and publishing tools required to operate the service. You pay no additional software subscriptions to us. Annual clients also receive a Quarterly Debrief every 90 days. Unused recordings do not roll over to the next month and have no cash value.

You provide:

• Your own social media accounts, with permission for us to connect them for publishing
• Weekly recorded or written content
• Brand assets, such as your logo, colors, fonts, and photos
• Weekly review and approval of your content before it publishes
• Confirmation that you own or have rights to everything you submit

Your existing tools: your email platform, website, and podcast host remain your responsibility and expense. Air Support delivers ready-to-publish content for these channels.

Not included: paid advertising spend, and third-party platform fees outside the service.

4. The Hundredfold Guarantee (Air Support Only)

After your install is complete, submit one recording at least 20 minutes long. If at least 100 Content Pieces are not delivered to your review queue within 7 days, we will refund your setup fee in full, and you keep everything the engine built. You may also cancel immediately: the 3-month minimum will not apply, and if you paid annually, we will refund your annual fee.

What Counts as a Content Piece

A Content Piece is one finished asset produced by the engine and delivered to your review queue, such as a social post, thread, short-form clip, graphic, carousel, pin, thumbnail, video title and description package, blog article, newsletter, email, or podcast episode.

Content Pieces count when they are delivered for your review, not when they are published. Every format the engine produces counts, including content for channels you do not currently use, such as a blog article when you do not have a blog. How many pieces you publish depends on your platforms, your approvals, and your posting schedule, and does not affect the guarantee.

Conditions

• Your install must be complete, with your accounts connected and your brand assets provided before Build Day.
• You must request the refund in writing at jc@staylethalmedia.com within 14 days after the 7-day period ends.

5. Refund Policy

Other than the Hundredfold Guarantee, or where required by law:

• Setup fees are non-refundable.
• Monthly fees are non-refundable. We do not give partial-month refunds or credits.
• Annual fees are non-refundable once your first content goes live.
• Air Strike is non-refundable.

We do not give refunds for:

• Not submitting recordings or not approving content
• Missing scheduled sessions
• Lack of followers, views, leads, sales, or other business results
• Change of mind, scheduling conflicts, or personal circumstances
• Platform outages, policy or algorithm changes, or account suspensions
• Loss of service because of failed payment or a violation of our Terms of Use or your client agreement

Nothing in this policy limits any refund rights you have under applicable law.

6. Minimum Term, Renewal, and Cancellation

Monthly Plans

Monthly plans have a 3-month minimum. After that, you may cancel any time with at least 7 days' notice before your next billing date. If you cancel during the 3-month minimum, the remaining payments in the minimum are still due, unless the Hundredfold Guarantee applies.

Annual Plans

Annual plans renew automatically for another 12 months at your locked rate unless you cancel at least 30 days before your renewal date. We will email you a reminder before your plan renews.

How to Cancel

Email jc@staylethalmedia.com with your name and business name. We will confirm your cancellation in writing. Cancellation takes effect at the end of your current paid period.

7. When Your Service Ends

When Air Support ends, or when an Air Strike's 14 days end without an upgrade:

• We remove your accounts from our publishing tools, which ends our ability to post for you. You may also revoke this access at any time from each platform's settings.
• Any unpublished posts left in the queue are canceled.
• Everything already published stays live on your accounts.
• You receive a full export of your content library.
• Your access to the engine and to new content production ends.

You may rejoin at our then-current pricing.

8. Air Strike Credit

If you upgrade from Air Strike to Air Support within 14 days of your Air Strike start date, the full Air Strike fee is credited toward your Air Support setup fee.

9. Ownership and License

You own: your accounts, your recordings, all content produced for you, your followers and subscribers, your data, and your Story Bank and Voice Codebook content.

We own: the engine itself, including its systems, software configurations, prompts, workflows, templates, and methods. While your service is active, you have a license to use them. You may not copy, resell, reverse-engineer, or recreate the engine, its prompts, workflows, or templates.

10. Your Content, Your Responsibility

Nothing is published without your approval. Because you approve every piece, you are responsible for what is published under your name, including its accuracy, any claims it makes, and its compliance with the law and each platform's rules. You agree to cover any claims or losses that arise from content you submit or approve.

11. Account Access

You connect your accounts to our publishing tools through each platform's own authorization. We never hold your passwords or log in to your accounts.

12. Failed Payments

If a payment fails and is not fixed within 7 days, we may pause your service until it is. Amounts owed remain due, and we may pursue unpaid balances by lawful means.

13. Sessions and Scheduling

Your setup includes live sessions, such as Build Day. If you need to reschedule, please give us at least 24 hours' notice when you can. Late changes may push back your start date. If we need to reschedule, we will offer a new time as soon as we reasonably can.

14. Military Service and Availability

Air Support's founder is an active-duty military officer. Military duties, including deployment, a change of station, or temporary duty, may at times limit his availability. If that affects your service, we will notify you as early as we can, pause your billing for the length of the interruption, and extend any deadline that depends on us by the same amount of time.

15. Chargebacks and Payment Disputes

If you have a problem with a charge, please contact us first at jc@staylethalmedia.com or +1 507-519-4106. Most issues can be fixed quickly. We ask that you not start a chargeback for a valid charge because you changed your mind, did not use the service, did not get a result you wanted, or forgot to cancel before a renewal.

If you start a chargeback or dispute, we may pause your service while it is open and will provide your purchase records, client agreement, and delivery history to the payment processor.

16. No Guarantee of Business Results

We deliver content output and save you time. We do not guarantee followers, engagement, leads, sales, or revenue. Those depend on your offer, your market, and factors outside our control.

17. Case Studies, Testimonials, and Recordings

We record client sessions for internal use only, and session recordings are never published. We will not publicly use your name, likeness, or results without your express consent, except as set out in your signed client agreement. Founding-rate clients agree in their client agreement to share results for a case study, and we get their approval before publishing anything that uses their name, likeness, or results.

If you voluntarily give us a testimonial or review for public use, we may edit it for length and clarity, but we will not change its meaning. Testimonials are examples only and do not guarantee that others will get the same results.

18. Third-Party Platforms

Social media platforms and software tools are run by other companies. We are not responsible for their outages, policy or algorithm changes, price changes, or account suspensions. If a platform change affects your service, we will make reasonable efforts to adapt.

19. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, including natural disasters, war, government action, military orders, illness, power or internet outages, platform outages, cyberattacks, or payment processor outages. If such an event affects your service, we will resume as soon as reasonably possible.

20. Changes to Services and Pricing

We may change, rename, or discontinue any service, feature, or price for new purchases at any time. Price changes do not affect a locked founding rate while your service is active, and do not entitle earlier buyers to refunds or credits.

21. Governing Law

This policy is governed by the laws of the State of Texas. Disputes are handled as described in the dispute resolution section of our Terms of Use.

22. Contact Us

For questions about this policy, billing, or a purchase, contact us at:

Stay Lethal Media LLC / Air Support
P.O. Box 52082, Shaw AFB, SC 29152-9998
Email: jc@staylethalmedia.com
Phone: +1 507-519-4106

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